Vulnerability Disclosure Policy

Introduction 

Daitasoft LLC has established a process to receive feedback from security researchers and the public to help improve our security. If you believe you have discovered a cybersecurity vulnerability, privacy issue, exposed data, or any other significant issues (collectively “vulnerabilities” hereafter) in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, and what you can expect from us. 

Assets in Scope 

This policy applies to any digital assets (e.g., information systems and data) owned, operated, or maintained by Daitasoft. 

Assets Out of Scope 

Digital assets not owned by or in the custody of Daitasoft are considered out of scope of this policy. Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority. 

Personnel (e.g., social engineering, phishing, smishing, vishing) and physical security research may not be conducted.  

Remuneration 

Daitasoft does not offer any financial compensation for submitted vulnerability reports (i.e., a bug bounty is not provided).  

Our Commitments 

When working with us, according to this policy, you can expect us to 

• Respond to potentially valid reports promptly, and work with you to understand and validate your report; 
• Keep you periodically informed about the progress of a potentially valid vulnerability as it is processed. 
• Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints. 
• Extend Safe Harbor for your vulnerability research that is related to this policy. 

Our Expectations 

In participating in our vulnerability disclosure program in good faith, we ask that you: 

• Adhere to this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail. 
• Promptly report any vulnerability that you have discovered. 
• Avoid violating the privacy of others, disrupting our systems, introducing malware, destroying data, and/or harming the user experience. 
• Use only the defined Official Channel (as described below) to discuss vulnerability information with us. 
• Provide us with a reasonable amount of time to resolve the issue (e.g., based on severity, complexity, and operational constraints) before you disclose it publicly. 
• Provide research results only on in-scope systems and respect systems and activities which are out-of-scope. 
• If a vulnerability provides unintended access to data:  
• Limit the amount of data you access to the minimum required for effectively demonstrating a proof of concept; and 
• Cease research activities and submit a report immediately if you encounter any user data, such as personal data, payment card data, or other sensitive or proprietary information. 
• Only interact with accounts assigned to you or with explicit permission from the account holder. 
• Never engage in extortion, as such activity will be promptly referred to law enforcement authorities with appropriate jurisdiction. 

Official Channel

Current Daitasoft customers are encouraged to contact us through existing customer support channels.  

For non-customers, if you need to contact Daitasoft about a potential security issue with one of our products or services, please use the email address vdp@daitasoft.com. The more details you provide, the easier it will be for us to triage and fix the issue. Accordingly, your submission should include the following details: 

• Product impacted and/or system description. 
• A clear description of the vulnerability with supporting evidence (e.g., logs, screen captures, system responses). 
• Steps necessary to reproduce the vulnerability or issue. 
• The operating systems and versions in-use when identifying the vulnerability. 
• Relevant IP addresses or URLs. 
• Researcher’s assessment of the exploitability and associated potential impact of the issue. 
• Response contact information. 

If any of the disclosure content submitted to us has sensitive information that requires additional protection, please contact us via the Official Channel, and we will provide a URL for the secure upload of supporting documentation. 

Limitation of Liability 

Security research is performed at your own risk. In no event shall Daitasoft, its affiliates or their employees, contractors, agents, officers, or directors be liable to you, related to your participation in this program, for any damages or losses.  

Safe Harbor Statement 

When conducting vulnerability research according to this policy, we will not pursue or support legal action related to your good-faith security observations or research. 

You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy. 

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through our Official Channel before proceeding. 

Note that the Safe Harbor applies only to legal claims under the control of Daitasoft, and the policy does not bind third parties.